EF Lettings - Frequently Asked Questions

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EF Lettings offers tenant‑find services, fully managed property management, rent collection, inspections, inventories, legal compliance support, and high‑quality property marketing.

We let and manage properties across Canterbury

We provide transparent fees, exceptional communication, thorough tenant vetting, and a personalised service for landlords and tenants.

Yes — we offer both Fully Managed and Tenant‑Find Only services.

We ask all of our tenants to set up a standing order to pay us on the same day each month and we have a proactive arrears process if rent is late.

We carry out credit checks, employment verification, income checks, landlord references, and full Right‑to‑Rent compliance.

We focus on rapid marketing, photos, realistic pricing, and pre‑qualifying tenants before viewings.

We help you meet EPC, EICR, Gas Safety, smoke alarm and CO alarm requirements, along with deposit protection.

We coordinate with trusted contractors and keep landlords updated throughout the process.

1. Browse available properties
2. Book a viewing
3. Apply and complete referencing
4. Pay the holding deposit
5. Sign your tenancy agreement
6. Move in

You will need ID, proof of income, Right‑to‑Rent documents, and proof of address.

Yes — all deposits are protected using a government‑approved tenancy deposit scheme.

Urgent issues are dealt with immediately. Non‑urgent repairs are usually handled within 24–48 hours depending on contractor availability.

Pet policies vary by landlord. Property listings clearly state whether pets are considered.

Our fees are transparent and may include tenant‑find, management fees, inventory services, and optional extras like rent guarantee insurance.

Deposits are typically the equivalent of five weeks’ rent, in line with UK legislation.

We follow a structured arrears process, maintain communication with all parties, and assist with compliant legal notices if required.

Yes — we support landlords with Section 8, Section 13, and Section 21 notices, depending on current legislation.

Why not send us an email or give us a call?